TrustedCare Calls is a specialist call centre and enquiry handling service; providing 7 day a week cover to care providers who need assistance responding to, and handle new care enquiries.

It isn’t always possible for your Service Manager to answer the phone or be available to handle a care enquiry, on average over 20% of calls made to care services between the hours of 8am and 5pm are missed. Into the evenings and weekends this figure almost doubles, why leave it to chance that the call will be answered?

Our pedigree in handling care enquiries and supporting care seekers through their journey to find the right support is second to none. Our in house team of specialist Care Adviser's handle thousands of care enquiries each month across all service types.

We have developed a professional sales offering for the market in response to the growing demand and expectation of care seekers for customer service excellence.

The support we offer:

  • Inbound response handling – calls, email & live chat
  • Lead qualifying & appointment booking
  • Post-visit follow ups & feedback gathering
  • Customer service support and care sector Q&A
  • Overflow and out-of-hours call handling
  • Call recording and enquiry source tracking
  • Purpose built Customer Relationship Manager (CRM)
  • Telephone analytics and call tracking solutions

Who we work with?

  • Caring Homes
  • Larchwood Care
  • Bupa
  • Home Instead - Senior care
  • Greensleeves Care
  • Berkeley - Home Health
  • Nazareth Care
  • New Century Care

Do you want to find out more?

Call one of our team to see how we can help support your service with enquiry handling, allowing your team to focus on delivering ‘outstanding’ care to your service users.

Important Covid-19 Update

The elderly and frail are especially vulnerable to the COVID-19 virus, care providers are putting in place a range of measures to deal with the situation and safeguard those who use their services.

Care homes have mostly cancelled all but essential visits to the home. They are providing telephone-based assessments and placing controls on admissions. Home care & live-in care providers are still delivering care in the community but have a huge demand for support at this time.

All care providers currently have a big work load and may be difficult to reach, please contact the TrustedCare Care Adviser team on 01865 680 331 for further information on services in your local area.

Live chat Speak with a care advisor.